Grievance Redressal

Level 1 — Direct contact

For any concern, complaint, or service issue, please email hello@auriswealth.co or use the contact form on /contact.

We commit to acknowledge your message within 2 business days and respond substantively within 7 business days.

Most concerns are resolved at this level — please give us a chance to make it right.

Level 2 — Grievance officer

If you are not satisfied with the Level 1 response, escalate to our Grievance Officer:

**Grievance Officer:** Diganta Das

**Email:** grievance@auriswealth.co

**Response time:** 5 business days

Please include your original message thread, the date of your initial contact, and a brief summary of why the response was unsatisfactory.

Level 3 — Founder escalation

Unresolved grievances can be escalated to the founder directly:

**Founder:** Col Ashish Bhardwaj

**Email:** ashish@auriswealth.co

**Response time:** 5 business days

Level 4 — Regulatory escalation

If your grievance remains unresolved after Level 3, or if it relates to a regulatory matter, you may escalate to the relevant authority:

**SEBI SCORES (for investment-related grievances):** https://scores.sebi.gov.in

**RBI Complaint Management System (for banking/payment issues):** https://cms.rbi.org.in

**Consumer Forum:** Local district/state consumer disputes redressal commission.

What we track

We maintain an internal log of every grievance received, response provided, resolution status, and time taken.

Quarterly internal reviews of grievance patterns drive process improvements.

On request, we can provide a summary of grievances logged during your engagement (anonymised where it touches other clients).

Things we ask of you

Please be specific about what went wrong and what outcome you expect.

Please give us a reasonable opportunity to fix the issue before escalating externally.

Please do not name individual employees publicly without prior contact — internal accountability is between us, but we want to handle it through proper channels.